Return or Exchange Policy
Returns and Size Exchanges are allowed one time within 14 days of delivery. Please notify us within 7 days of delivery. Since we are manufacturer direct No returns are allowed on leather jackets and coats that are custom are made to order. Size Exchanges are allowed one time within 14 days of delivery. Please check your size against our size chart before ordering. If you fall in between sizes email us your measurements and we will make the item to your size at no additional charge, simply email us your measurements after placing your order to email@example.com
To Start a New Return/Exchange Click Here
Additional non-returnable items:
- Gift cards
- Customized products
- Bulk items (purchases of 3 or more items)
Please do not send your purchase back without submitting a request.
No return or exchanges will be permitted for following:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Cancellations are not allowed for custom orders with exception to cancellation within 8 hours of ordering. Please use the returns link above to submit a cancellation.
Please note we ship all international orders via DHL, UPS or USPS any international return will be return or exchanged according to our policy. Please note paid custom duties and shipping will not be refunded, and return shipping is the responsibility of the customer.
Clearance/Bulk items (if applicable)
Only regular priced and regular sale items may be exchanged without a shipping fee, unfortunately special clearance sale items cannot be refunded. Bulk items are considered 3 or more items from the same customer. They cannot be returned or exchanged, and all sales are final for bulk items.
Refunds (if applicable)
You will be responsible for paying for your own shipping costs for exchanging or returning your item. Shipping costs are non-refundable and original shipping and handling charges will be deducted, up to $25. Returns will be subject to 15% restocking fee. Poorly packaged items (badly wrinkled packaging) will be subject to up to 20% restocking fee.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, for your protection you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.